View Our Website View All Jobs

Admissions Volunteer Supervisor

Seattle Art Museum connects art to life.


SAM strives for its employees and volunteers to reflect the community in which it exists. We want to develop careers for individuals interested in the arts who bring dynamic backgrounds and perspectives, and particularly with this role, a clear understanding of the importance of the volunteer experience and customer service.


The Admissions Volunteer Supervisor is responsible for the training of all frontline volunteers and the supervision of volunteers and Admissions staff. Frontline volunteers support the Admissions Department greeting visitors, providing general information about the collection and exhibitions, and encouraging positive visitor interactions. Volunteers at SAM play a primary role insuring that we provide a welcoming and inclusive environment for all visitors in support of our institutional Core Values. The first and last exchanges many visitors have with a SAM representative is with a volunteer trained and supervised by the Admissions Volunteer Supervisor.


OVERVIEW:     Primary responsibility is the supervision and training of Seattle Art Museum volunteers in the following programs:

  • SAM downtown, Information Desk Greeters
  • SAM downtown, Coat Check Volunteers
  • SAM downtown, SAMbassadors

Act as the liaison between frontline volunteers, the Admissions Department, and the Volunteer Department. Assist with the operations of the general volunteer program, including training, retention and recognition, and work as a supervisor for the Admissions Department five hours per week.


Seattle Art Museum is committed to equity, diversity, and inclusion.  Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

FLSA STATUS:           Non-exempt     

HOURS:                       28 hours per week, Tuesday – Saturday, Thursday evenings


REPORTS TO:             Manager of Volunteer Programs


  1. Provide on-boarding, continued training, and supervision for frontline volunteers at the Seattle Art Museum.
  2. Coordinate curatorial and frontline operational-overview volunteer training sessions. Gather and distribute supporting training materials for these sessions.
  3. Volunteer Retention: Strategize and implement programs to retain volunteers and maintain high rates of position satisfaction.  Find ways to motivate and reward volunteers for their hard work. Maintain regular volunteer communication via email, e-newsletters and training sessions to keep volunteers informed about exhibitions, policies and procedures. 
  4. Work closely with the Manager of Volunteer Programs, maintaining open communication on matters relating to volunteer recruitment, training, retention, and recognition.
  5. Administration: Assist with logistics of volunteer digital file management as it relates to service records and scheduling.
  6. Volunteer Management: Provide feedback and coaching to volunteers, present warnings, and terminate volunteers if they are unable to meet attendance and Museum policy requirements.
  7. Recruit volunteers for shift coverage when needed.
  8. Work a total of five hours per week with the Admissions Department as a supervisor for the Ticketing Desk (currently 5pm to 9pm on Thursday evenings):
    • Be a customer service model for the staff, volunteers, and visitors. Deliver high-quality work by adhering to the Admissions Department’s customer service, ticketing desk, coat check, and cash handling policies. 
    • Aid management in finding ways to promote exhibitions to visitors.
    • Maintain communication regarding staffing levels to management.
    • Provide on-the-spot coaching and guidance for Admissions Representatives when needed.
    • Be familiar with and provide Admissions Supervisor and Lead responsibilities as needed.
  9. Attend weekly Admissions Department Managers Meetings, Admissions staff pre-shift meetings and maintain clear communication between departments by meeting weekly with the Admissions Manager.
  10. Perform other duties as assigned. 


  1. AA degree or the equivalent education or experience.
  2. Two years of supervisory experience. Volunteer supervisory experience preferred.
  3. Excellent interpersonal, written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  4. Demonstrated expertise in maintaining a positive approach to customer service including dealing with difficult internal/external conflicts in a consistent, professional manner.
  5. Demonstrated proficiency and accuracy using MS Office products, including Word, Excel, Access, Outlook, and other software programs. Experience with volunteer or other client management software preferred.
  6. Ability to learn and adapt quickly to a changing environment.
  7. Ability to take initiative & prioritize multiple competing tasks; excellent time-management and problem-solving skills. Strong organizational skills are essential.
  8. Ability to work with close attention to detail and to maintain confidentiality. 
  9. Ability to ask for help and accept supervision and evaluation of work.
  10. Ability to represent the Museum with a high level of integrity and professionalism.
  11. Ability to work professionally and tactfully, adhere to Museum policies and support management decisions in a positive, professional manner.


The Seattle Art Museum will consider reasonable accommodations for those applicants with disabilities who may need a reasonable accommodation to perform the essential functions/duties.    Please contact the Human Resources Department for additional information.

TO APPLY:   Please visit  to submit SAM employment application, cover letter and resume.

Deadline: Open Until Filled

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Human Check*