Career opportunities at the Seattle Art Museum offer more than just work. SAM attracts, develops, and retains highly qualified employees who enrich and develop their love of the arts while contributing specific skills and talents to our mission.
We offer employment in administration, admissions, curatorial, development, education, finance and operations, museum services, retail, security, and other professional fields.
SAM is an equal opportunity employer committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.
Temporary Positions for Victorian Radicals: From the Pre-Raphaelites to the Arts & Crafts Movement (June 13 – September 8, 2019)
OVERVIEW: Provide a high level of professionalism and customer service as an Admissions Representative at the Seattle Art Museum. On-call Positions Only: On-call employees' hours vary; may provide additional staffing for high-volume days, extended hours, and vacation coverage.
Seattle Art Museum is committed to equity, diversity, and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.
FLSA STATUS: Non-exempt
REPORTS TO: Admissions Manager
Customer Service: Be a customer service model for other staff, volunteers and visitors. Greet, orient and assist museum visitors and members. Provide information about the museum, ticket availability, membership, and box office events.
Ticket & Membership Sales: Sell exhibition and event tickets, actively promote and sell memberships to incoming visitors, and encourage lapsed and renewing members to continue their membership.
Opening Preparation: Support the Admissions Lead in preparing the ticketing desk and lobbies for opening. Count and set out tills, stock brochure racks, put out stanchions, and perform other duties as assigned to prepare for the day’s business.
Maintain Cash Drawer: Use excellent cash handling skills to make sure your drawer is accurate.
Closing Preparation: Close your till by counting all payment methods, make sure your paperwork is accurately filled out, and document and report any discrepancies to the Admissions Lead.
Volunteer Relationships: Greet each volunteer and thank them for their service. Communicate the day’s events or any pertinent information, and schedule their break time in conjunction with the Admissions Lead. Check in with them periodically to see if they need additional help or have training issues. Ensure that the volunteers receive their 20-minute break. Help maintain a positive working relationship between Admissions staff and volunteers.
Explain and enforce membership policies: Monitor the number of people entering on a single membership and explain reciprocal membership privileges. Look up membership information on the computer, fill out lost card forms, issue temporary cards, and accept any information on changes.
Coat Check: Check coats, large bags, backpacks, and strollers. Aid volunteers as needed. Loan wheelchairs, Coat Check bags, baby front carriers, visual aids, and strollers.
Daily Projects & Restocking: Supervise the public areas by making sure all brochures, catalogs, posters and maps are stocked throughout the day. Monitor supplies & ticket stock and relay low levels to the Admissions Lead. Proactively ask the Lead for projects to be completed during down times and follow up to ensure completion.
Customer Service Center (CSC): As able, cross-train in the customer service center to temporarily help out if the daily CSC volume increases. Provide excellent customer service: answer phones, reply to help desk and email requests, and sell memberships.
Policies: Deliver high-quality work by adhering to the department’s customer service, ticketing desk, coat check, and cash handling policies. Aid the admissions management team by enforcing these policies and/or bringing issues to their attention if employees need coaching.
Communication: Proactively and in a timely manner, let the team and/or managers know if there are any operational issues affecting our daily business or if there are areas which could be improved upon.
4th Floor Operations: Monitor and scan timed tickets at the entrance to the 4th floor special exhibition and monitor the line flow using crowd control techniques.
Teamwork: Appropriately seek and value others’ input, collaborate effectively and interact with the team in a positive, professional and constructive manner.
Other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
HS Diploma or the equivalent education/experience.
1+ year relevant customer service driven work experience.
Excellent customer service skills. Ability to maintain a positive approach when dealing with difficult internal/external customers in a consistent, professional manner.
Ability to learn and adapt quickly in a constantly changing environment.
Excellent written and oral communication skills.
Demonstrated proficiency with and accuracy in using MS Office products, including Outlook. Ability to learn the museum’s database and ticketing and membership software systems is essential.
Strong general math skills, including the ability to handle cash-related transactions accurately and ethically.
Ability to take initiative, prioritize multiple competing tasks, work under pressure and demonstrate excellent time management.
Ability to work with close attention to detail and to maintain confidentiality.
Ability to work professionally and tactfully and support management decisions in a positive, professional manner.
The Seattle Art Museum will consider reasonable accommodations for those applicants with disabilities who may need a reasonable accommodation to perform the essential functions/duties. Please contact the Human Resources Department for additional information.
TO APPLY: Please visit http://visitsam.org/careers for specific instructions on how to submit SAM employment application, cover letter and resume.