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Help Desk Technician



OVERVIEW:         Manages the Technology Help Desk, including installing, troubleshooting, and repairing PC hardware, software and printer issues, and performs server and networking duties in support of the Technology Department.

FLSA STATUS:      Non-Exempt                    REPORTS TO: Chief Technology Officer


Technology Help Desk

  • Manage Technology Help Desk.
  • Assist Museum staff in the use of Windows and installed productivity software.
  • Develop and maintain policies and procedures governing the operation of the Help Desk and the systematic roll out of new or replacement desktop computing equipment, operating systems and software.
  • Monitor Technology Help Desk Service Request queue;  self-assign high priority Service Requests;  assign service requests  to responsible Technology Staff; update, document, close and archive assigned service requests
  • Prepare periodic Help Desk reports.
  • Participate in On-Call duty rotation.

Personal Computer Workstations

  • Order, install, configure, troubleshoot and maintain PCs, (desktop, laptop, kiosk, thin client) including their operating systems, peripherals, productivity software (Office, Adobe products, etc.).
  • Install, configure, troubleshoot and maintain PC client business and operations software.
  • Monitor logs, investigate alerts and initiate corrective action as warranted.

Network Printers

  • Administer login authentication parameters for networked computers and equipment.
  • Monitor daily tape backups; change backup media; prepare backup media for off-site pickup; receive media from off-site and return to on-site storage


  • In coordination with Manager of Administrative Services, order, track, receive parts, software or systems
  • Configure, troubleshoot and maintain handsets

Other Duties

  • Assist with design and rollout of interactive Gallery technology.
  • Provide technology product research and make purchasing recommendations.
  • Organize obsolete hardware and arrange for disposal
  • Perform other duties as assigned



  • HS Diploma or the equivalent required.  Progress toward a BS or AA in Computer Science, Management Information Systems or the equivalent academic or technical education or experience desired.
  • A minimum of 2-4 years’ experience installing, configuring and troubleshooting Microsoft Windows 7 & Windows 10, PC hardware and peripheral devices is required.  MAC experience desirable.
  • A minimum of 2-4 years’ experience configuring and troubleshooting TCP/IP networking and 802.11 wireless network access protocols is required.
  • Demonstrated ability to successfully multitask and prioritize a changing workload under tight timelines.
  • Demonstrated ability to communicate professionally, respectfully and effectively with users.
  • Excellent interpersonal, written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  • Demonstrated customer service skills.
  • Ability to communicate technical concepts in plain language.
  • Ability to take initiative and prioritize tasks; excellent time-management, problem-prevention, and problem-solving skills.
  • Ability to represent the Museum with a high level of integrity and professionalism.
  • Ability to work with close attention to detail and to maintain confidentiality of sensitive information.
  • Demonstrated ability to establish and maintain effective relationships with Board members, key donors, executives, management, employees, and the public.
  • Ability to adhere to Museum policies and to support management decisions in a positive, professional manner.

The Seattle Art Museum will consider reasonable accommodations for those applicants with disabilities who may need a reasonable accommodation to perform the essential functions/duties.    Please contact the Human Resources Department for additional information.

Seattle Art Museum is committed to diversity and inclusion.  Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

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